Terms & Conditions

Booking Confirmation

• Bookings are confirmed once your invoice has been accepted and the required deposit has been received

• Dates are not secured until the deposit has been paid 

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Payment Terms 

To secure your booking, a non-refundable deposit booking deposit is required

• Small and Medium Styled Grazing Tables and Flat Lay Grazes: 50% non-refundable booking deposit is required.

• Large, Extra Large or Custom Styled Grazing Tables and Flat Lay Grazes: A 30% non-refundable booking deposit is required.

The remaining balance must be paid by the due date shown on your invoice, unless otherwise agreed in writing.​

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Booking is not confirmed until the required deposit has been received.

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For grazing boxes, individual catering items and smaller orders, full payment or a deposit may be required at the time of booking, depending on the size of the order and the event date.

 

Cancellations 

• The booking deposit is non-refundable.

• If the full payment has been paid and the booking is cancelled, any refund will be issued in accordance with these terms.

• Cancellations made close to the event date may not be eligible for additional refunds due to food preparation and purchasing commitments.

 

Changes to your booking

• Changes to guest's numbers, dietary requirements or event details should be provided as early as possible.

• While every effort will be made to accommodate changes, they cannot be guaranteed once preparation has commenced.

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Dietary Requirements & Allergies

• We cater for a range of dietary requirements where requested.

• While every care is taken, our products are prepared in a commercial kitchen where allergens including nuts, dairy, gluten and eggs are present.

• We cannot guarantee the complete absence of allergens.

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Food Safety

• All food is freshly prepared in accordance with Australian food safety standards.

• Grazing tables and grazing boxes contain perishable food and should be consumed as soon as practical after delivery and or setup.

• Once food has been delivered and or set up, responsibility for the safe handling, supervision and consumption of the food passes to the client.

• Lemon & Co Catering accepts no responsibility for food consumed outside the recommended food safety timeframes or where food has been mishandled after delivery or setup.

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Weather & Outdoor Events 

• Outdoor grazing tables are welcome: however, the client is responsible for providing a suitable location for setup.

• We recommend all outdoor grazing tables are positioned in a shaded, sheltered area and protected from direct sunlight, excessive heat, wind, rain and other environmental conditions.

• Once the grazing table has been set up and accepted by the client, responsibility for protecting the food from weather conditions passes to the client.

• Lemon & Co Catering accepts no responsibility for the quality, safety or condition of food affected by weather conditions, including but not limited to high temperatures, direct sunlight, wind, rain, insects or other environmental factors beyond our control.

• Where weather conditions are considered unsuitable, Lemon & Co Catering reserves the right to recommend relocating the grazing table or adjusting the setup in the interest of food safety.

 

Delivery & Setup

• Please ensure clear and safe access is available for delivery and setup at the agreed time.

• Delays caused by restricted venue access may affect setup times.

• Flat Lay Graze require suitable table or surface to be provided by client unless otherwise agreed.

• Styled Grazing Tables require adequate space for setup and safe access to the event area.

• Lemon & Co Catering is not responsible for delays resulting from circumstances beyond our control, including traffic, road closures or venue restrictions

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Hire Items

• All platters, risers, serving ware, decor and styling items remain the property of Lemon & Co Catering unless otherwise stated.

• Hire items will be collected at the agreed collection time or the following day, unless alternative arrangements have been made.

• Clients are reasonable for ensuring hire items remain safe and available for collection.

• Lost, stolen or damaged hire items may incur replacement charges.

• Lemon & Co Caterings not responsible for normal wear and tear to disposable items supplied with Flat Lay Grazes.

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Photography & Marketing

• Lemon & Co Catering may photograph completed setups for use on our website, social media and other promotional material.

• Every effort will be made to avoid capturing identifiable guests without permission.

• If you do not wish for your event or setup to be photographed, please let us know prior to the event.

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Display & Presentation

• Lemon & Co Catering is responsible for the presentation of the grazing table at the time of setup.

• Once setup has been completed, we are not responsible for changes to the appearance or presentation of the grazing table caused by guests, venue staff, weather or other factors beyond our control.

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Client Responsibilities 

• Clients are responsible for providing accurate event details, including venue address, access times, guest numbers and dietary requirements.

• Any changes should be communicated as possible.

• Additional charges may apply where significant changes are made after confirmation 

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Price Variations

• Quotes are valid for 14 days unless otherwise stated.

• Prices may change if guest numbers, menu selections, event details or service requirements are altered after the quote has been issued.

• Any additional charges will be discussed with the client before proceeding 

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Limitation & Liability

• Lemon & Co Catering will exercise all reasonable care in preparation, transport and presentation of your order.

• Our liability is limited to the value of the products and/or services supplied.

• Lemon & Co Catering is not responsible for loss, damage or injury resulting from circumstances beyond our reasonable control.

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Force Majeure

•  Lemon & Co Catering will not be liable for delays, cancellations or failure to perform services due to circumstances beyond our reasonable control.

• This includes but not limited to, serve weather, natural disasters, road closures, accidents, government restrictions, power outages or other unforeseen events.

• In these circumstances, we will work with the client to find a suitable alternative where reasonably possible 

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Acceptance of Terms

• By accepting your quotation, paying your booking deposit or making payment, you acknowledge that you have read and understood and accepted these Terms and Conditions.

• These Terms and conditions apply to all bookings unless otherwise agreed in writing.